General Terms and Conditions

General Terms for the use of the website www.cameleontextil.ro

Thank you for your interest in our company, website, services and/or products.

Please read this document carefully, hereinafter referred to as “this Document”, “the Contract”, “the Terms”, together with the documents referred to herein.

This Document sets out the conditions for using the website www.cameleontextil.ro (hereinafter “the website”) and for placing orders for products and services through the website.

By browsing our website or by placing an order, you agree to the Terms and Conditions described below. This document constitutes a legal agreement – a contract between you and us.

The “Terms and Conditions” section sets out the way in which CAMELEON TEXTIL SRL conducts its business and helps define your relationship with our website when you interact with our services, and contains the rules that will govern the relationship between you, as the Customer, and us, as the Seller, as well as the conditions for the use of the website www.cameleontextil.ro by potential visitors or customers.

The “Terms and Conditions” document has been drawn up in accordance with the mandatory provisions of the applicable legislation, namely Law No. 365/2002 on electronic commerce and Government Emergency Ordinance (O.U.G.) No. 34/2014 on consumer rights in contracts concluded with professionals, and amending and supplementing certain legislative acts.

  • 1. Introduction. Definitions of the terms used
  • 2. Online sales policy
  • 3. Ordering products and services
  • 4. Price of services and products, invoicing and payment
  • 5. Stock
  • 6. The Customer’s right of withdrawal in the case of the sale of digital/electronic products
  • 7. Return policy
  • 8. Business hours, deliveries, deadlines
  • 9. Obligations of the Buyer
  • 10. Obligations of the Seller
  • 11. Warranties
  • 12. Intellectual property rights
  • 13. Liability of the seller, limitations and exclusions
  • 14. Acceptance of the terms and liability of the user or customer
  • 15. Notices and complaints
  • 16. Personal data/Privacy Policy
  • 17. Force majeure
  • 18. Notifications
  • 19. Governing law and dispute resolution
  • 20. Specific clauses
  • 21. Amendments/supplements/updates to the document

1. Introduction. Definitions of the terms used

1.1. Who are we?

Below you will find our identification details:

Name
CAMELEON TEXTIL SRL
Registered office
ORADEA, SOS.BORSULUI 38/D, BIHOR, RO
Trade Register number
J05/15/2011
Unique Identification Code (CUI)
RO23791680
E-mail
OFFICE@CAMELEONTEXTIL.COM
Phone
0732125136

Throughout this document we will refer to ourselves using the official name stated above or the brand name CAMELEON TEXTIL”, as “the Seller”, “the Service Provider”, “the Company”, “the Organization”.

We are a company that offers products and services through the website www.cameleontextil.ro and its subdomains or affiliated websites (hereinafter collectively referred to as the “Site”), through other tools made available to the Buyer for accessing the services, and through all social media profiles/pages associated with this brand.

1.2. Definitions of the terms used

Seller or Service Provider - means CAMELEON TEXTIL SRL, as presented above.

Customer/Buyer – means any natural person aged at least 18 years with full legal capacity, or any legal person/entity, whether or not they create an Account on the Site, who places an Order online. Customer/Buyer also means a legal person that places an Order through a natural person acting on its behalf. Adults who authorize minors to use the Site are responsible for all of the minors’ conduct on the Site and for all actions that the minors may take.

Products or services - means any goods/products or services offered to the Customer/Buyer for purchase, for a fee, through the website www.cameleontextil.ro

Contract – means the distance agreement (without the simultaneous physical presence of the parties) concluded between the Seller and the Customer regarding the sale/purchase of one or more Products or Services on the website, through the placing of an Order by the Customer and its acceptance by the Seller, in compliance with the legal provisions and the terms and conditions for online sales/electronic commerce. As a rule, the Contract is concluded in the Romanian language.

Account – means a unique interface of our website that involves the personalization of a section of the website by entering an e-mail address and a password, a section that contains various information about the Customer.

Order - means the commitment expressed by the Customer through the website to purchase one or more Products, under the conditions set out in this document and/or agreed with the Seller by means of distance communication.

User – any person who has created an account on the website.

Visitor – any person who accesses the website.

The Site – means our website www.cameleontextil.ro, as well as any section or subpage thereof.

Other terms used in this document have the meaning given to them by the applicable legal provisions.

2. Online sales policy

2.1. Any potential Customer acting for a legitimate purpose and intending to purchase one or more Products from us, in compliance with these terms and conditions, is permitted to access the website www.cameleontextil.ro for the purpose of placing an Order.

2.2. The Customer declares that they accept and agree to the form of distance communication (e.g. by telephone or e-mail) through which we conduct our operations when the website is used and, where applicable, when an Order is registered.

2.3. If there are errors regarding the price or any other details of the Products and you have placed an order, we will inform you of such an error as soon as possible by e-mail or by another agreed means of communication.

2.4. When a promotion or campaign of any kind is under way, the Products sold within it will be subject to the terms and conditions applicable to that campaign or promotion, which we will bring to your attention.

2.5. All promotions or campaigns presented on the website are valid for the stated period, and where no duration is indicated for a promotion, it will be valid while stocks/places last or for the period we consider appropriate to achieve our objectives.

2.6. We do not guarantee the availability of all Products at all times, and we reserve the right to discontinue the sale of a product at any time.

2.7. Any questions or concerns may be addressed with confidence to the e-mail address: OFFICE@CAMELEONTEXTIL.COM or by completing the contact form, and we guarantee you a reply as soon as possible.

3. Ordering products and services

3.1. The Customer expresses their consent to enter into a bilateral contractual relationship with us - the CAMELEON TEXTIL SRL team, by placing an online order, which may contain one or more of the products or services offered on our website.

3.2. Any natural person (who has reached the age of 18) or legal person may place an order from the menu of the customer Account, which will facilitate interaction with us and may bring you benefits (exclusive promotions, discounts, bonuses, etc.).

3.3. Adding a product to the shopping cart does not constitute a reservation of that product, and an order will be considered valid and completed after all the steps in the Checkout menu have been completed and only after confirmation of full payment of the price of the products or services you have chosen. By completing the Order, you confirm to us that all the data you have provided to us is correct, complete and true at the date the Order is placed, and you expressly acknowledge that the Order entails your firm obligation to pay the “total amount payable”. Any other method of purchase will not result in the conclusion of a valid contract; correspondingly, we will have no obligation to deliver the product or service concerned.

3.4. Please note that we cannot estimate the time required to complete and provide products and/or services that require additional information from you or that involve customization of products/services already available.

3.5. The Order will be considered accepted by us at the latest upon physical delivery or electronic provision of the ordered Products, and in the case of an order that has not been accepted but has been paid, we will refund the amounts transferred to you. The notification received by e-mail after the Order is placed, regarding receipt of that Order, is for information purposes only and does not constitute acceptance of the Order by us.

3.6. The Customer undertakes not to sell/resell or distribute the products purchased through the website, as the Products are intended for personal use; in the case of professional use, the Customer may be presented with a personalized licensing offer.

3.7. The Customer is directly and fully liable for any breach of the provisions above, in which case the Seller reserves the right to claim from the Customer the difference in price for each Product that the Customer has passed on, whether or not partially modified, and this right does not exclude the Seller’s ability to recover in full the damage suffered by any means recognized by law, including by contacting the persons concerned where we find the documents, in order to request information from them about the purchase of the Products.

3.8. The Seller/Service Provider may cancel an Order placed, with simultaneous or subsequent notification (such cancellation does not give rise to any liability on our part), in the following cases:

  • a) the transaction is not accepted by the card-issuing bank (the bank that issued the card does not accept the Transaction, in the case of online payment);
  • b) the card processor with which the seller works does not validate or invalidates the Transaction (for example, either because there are insufficient funds or for other reasons, in accordance with the processor’s policy);
  • c) the Payment is not completed within the period indicated in the proforma invoice, in the case of payment by bank transfer/internet banking;
  • d) the data provided by the User/Customer when accessing the Platform are incomplete or incorrect;
  • e) the user/customer does not confirm the Order when contacted by the seller for that purpose;
  • f) the seller reasonably considers that, by accessing the Platform and placing the Order, the user/customer is pursuing an unlawful purpose or one that may cause any kind of damage to the Seller/Company, its Affiliates or Partners;
  • g) any of the terms and conditions of this document have not been strictly complied with.

4. Price of services and products, invoicing and payment

4.1. The prices of the Products displayed on the website or communicated to the Customer are expressed in lei and may or may not include VAT in accordance with the legislation in force, as will be displayed on the website, and are considered valid prices for the Products displayed on the website or communicated to the Customer at the time an Order is completed.

4.2. The Seller may update the prices of the Products, and such an update will replace any previously displayed prices for those Products.

4.3. Prices do not include delivery costs unless this is expressly specified or delivery is offered as a bonus for large orders.

4.4. If the price is not displayed, the Customer will have the option of requesting a quotation, and an operator will communicate the price as soon as possible.

4.5. The price of the ordered product is the one displayed at the date the order is placed.

4.6. The price printed on the invoice is the same as the one communicated by the operators at the time the order is confirmed.

4.7. The payment methods are available on the order placement page.

4.8. Based on the information held by the Seller and that provided by the Buyer, an invoice will be issued for the goods delivered. At the same time, the parcel will be accompanied by the documentation required by law for the ordered product(s), as applicable: certificate/declaration of conformity, warranty certificate, instructions for use, etc.

4.9. The Seller will issue the invoice for the products or services purchased on the basis of the identification data that the Customer communicates, and the invoice will be delivered together with the ordered products or services, to the Customer’s e-mail or in the customer Account; it is valid in this format even without a stamp or signature from the issuer.

4.10. No additional fees will apply to card payments, and the Seller is not responsible for any other costs incurred by the Customer in addition to the price of the Product purchased, including, but not limited to, bank transfer or currency conversion fees charged by the bank that issued the Customer’s card, if the currency in which the card was issued differs from the currency in which the sale is made.

4.11. The Customer will be fully liable for any payment made in error, and in such situations the Seller will analyze the situation and decide on a case-by-case basis whether or not the amounts already paid can be refunded, the Customer being solely liable for such payments.

5. Stock

5.1. The products are available in stock, but the seller cannot guarantee the availability of the products posted.

5.2. Customers are correctly informed, in accordance with the terms and conditions, of the availability of the ordered products before delivery is confirmed, and communication errors in this respect may rarely occur.

6. The Customer’s right of withdrawal in the case of the sale of digital/electronic products

6.1. In the case of the sale of digital/electronic products, the Customer understands and accepts that the Products and Services sold on the website www.cameleontextil.ro are exempt from the right of withdrawal from the contract, in accordance with the legislation in force, as they involve the supply of digital content not delivered on a tangible medium, and performance has begun with the Customer’s prior express consent, and the amounts paid for a product, good or service on our website cannot be refunded.

6.2. In exceptional cases and solely at its own discretion, the Seller may decide to refund certain amounts (in full or in part) depending on particular circumstances, in accordance with our commercial policy.

7. Return policy

7.1. In accordance with O.U.G. No. 34/2014, the Customer/Consumer has the right to withdraw from this contract within 14 (fourteen) days, without giving any reason and without incurring any penalties.

7.2. The withdrawal period expires after (fourteen) 14 days and is calculated from the day on which the Customer/Consumer, or a third party other than the carrier indicated by the Customer/Consumer, acquires physical possession of the products.

7.3. To exercise the right of withdrawal, the Customer/Consumer must inform the Seller of their decision to withdraw from this contract by means of an unequivocal statement, for example a letter sent by post, fax or e-mail. The Seller’s contact details are as follows:

Company name: CAMELEON TEXTIL SRL

Address: Locality ORADEA, str. BORSULUI, no. 38/D, bl. _______, sc. ______, fl. _______, apt. _____, county BIHOR .

E-mail: OFFICE@CAMELEONTEXTIL.COM

Phone: 0732125136

7.4. For this purpose, the Customer/Consumer may use the model withdrawal form attached as Annex No. 1, but its use is not mandatory.

7.5. To meet the withdrawal deadline, it is sufficient for the Customer/Consumer to send the communication concerning the exercise of the right of withdrawal before the withdrawal period has expired.

7.6. If the Customer/Consumer withdraws, the Seller will reimburse any amount[1] received from the Customer/Consumer, with the exception of the supplementary costs resulting from the Customer’s/Consumer’s choice of a type of delivery other than the least expensive type of standard delivery offered by the Seller, without undue delay and in any event not later than 14 (fourteen) days from the date on which the Seller is informed of the Customer’s/Consumer’s decision to withdraw from this contract.

7.7. Supplementary costs means any costs (transport, delivery, diminished value of the products resulting from handling other than what is necessary to establish the nature of the characteristics and functioning of the products, postal charges or charges of any other kind) to be borne by the Customer/Consumer when exercising the right of withdrawal.

7.8. The costs of the courier service, if the order concerned did not benefit from free shipping, are non-refundable[2].

7.9. Standard delivery means delivery provided by the GLS CURIER fleet.

7.10. The reimbursement will be made using the same means of payment as used for the initial transaction, unless the Customer/Consumer has expressly agreed to another means of reimbursement, and no fees will be charged as a result of such reimbursement.

7.11. The reimbursement may be withheld until the date on which the Seller receives the products back or until the Customer/Consumer has supplied evidence of having sent back the products, whichever is the earlier.

7.12. The conditions of the right of withdrawal apply only to customers/consumers who are natural persons, as defined by the provisions of O.U.G. No. 34/2014 (Art. 2 point 1).

7.13. The Customer/Consumer will bear the direct cost of returning the products and is responsible for the integrity of the product until it comes into the store’s possession.

7.14. The Customer/Consumer is directly liable for any diminished value of the products resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the products.

7.15. At the request and with the consent of the Customer/Consumer, the Seller may recommend that the Buyer purchase another product of a quality and price equivalent to those requested in the first order.

7.16. The initial order will be canceled on the date of confirmation of the order for the product(s) replacing the initial product.

7.17. The following products cannot be returned:

  • products that were the subject of a special order;
  • products that were clearly personalized at the consumer’s request;
  • products that were made to the Customer’s/Consumer’s specifications (for example: tinting of the product in the color requested by the Customer/Consumer);
  • products that show signs of impact, damage or wear;
  • products that have been unsealed and no longer have their original packaging intact, with all accessories and labels intact;
  • products that have been put, by any means, into a condition unsuitable for resale.

7.18. The Seller will bear the return costs if the return is attributable to the Seller (for example, the products received do not correspond to the order, are different from those requested in the order, etc.).

7.19. For further information about returning products, please contact us via the contact form or at the e-mail address: OFFICE@CAMELEONTEXTIL.COM

7.20. These provisions are supplemented by Law No. 365/2002 on electronic commerce, as republished and amended, and by O.U.G. No. 34/2014 on consumer rights in contracts concluded with professionals.

8. Business hours, deliveries, deadlines

8.1. An order may be placed at any time, but orders are processed Monday to Friday between 9.00 - 17.00, excluding public holidays.

8.2. The products available on the website/online store can be delivered by courier within the specified area.

8.3. The delivery time for products is 5 WORKING DAYS from the time delivery is confirmed.

8.4. Physical deliveries are made door to door by express courier - an outsourced service and therefore independent of the seller.

8.5. There may be delays relative to the delivery time established when the order was confirmed, in which case the seller assumes no liability on behalf of the courier companies.

8.5. The Seller assumes responsibility for the delivery of the products ordered by the buyer. The risk of loss of the goods passes to the buyer at the time of actual handover of the goods.

8.6. Digital/electronic Products or Services will be delivered exclusively in electronic format by providing a code, a download link or another method that we make available and that we will communicate to you by e-mail/in your Customer Account. Delivery will take place after full payment for the Products has been made.

9. Obligations of the Buyer:

  • to provide real, correct and up-to-date information about their entity when requested, failing which orders may be refused;
  • to accept that any problems will be resolved within 30 (thirty) days from the date on which they are reported by an e-mail addressed to the seller;
  • to accept the seller’s Terms and Conditions when placing orders and to pay the price of the products and/or services by the methods made available, at the time the order is submitted.

10. Obligations of the Seller:

  • to make professional information about its products and services available to users free of charge.

The content published in the online store is for guidance only. The product characteristics and the related technical documentation displayed on the website are provided by the manufacturers and suppliers.

The product images are displayed for presentation purposes; however, depending on the batch in which the product was manufactured, its actual appearance may differ.

  • to contact customers to confirm orders, by e-mail or by telephone;
  • to deliver the products within no more than 30 (thirty) days from confirmation of delivery, if they are in stock;
  • to use the personal data collected from customers/users in accordance with the “Privacy Policy” and “Cookie Policy” sections, which can also be found on the seller’s company website.

11. Warranties

1.1. In accordance with the legal provisions in force, the Customer declares that they understand and agree that, in the case of electronic/digital products involving immediate access, they will not benefit from a legal warranty.

11.2. The Seller guarantees that the products delivered are original, sealed (in the form in which they come from the partners) and accompanied by a tax invoice, a receipt (issued by the administrator/seller or the courier company) and, where applicable, a warranty certificate (for products that require a warranty).

11.3. The Seller declares on its own responsibility, in accordance with the provisions of Art. 5 of Government Decision (HG) No.1022/2002 on the regime of products that may endanger life and health, occupational safety and environmental protection, that the products delivered do not endanger life, health or occupational safety, do not have a negative impact on the environment and comply with: EC Directives 67/549/EEC and 1999/45/EC (provided that handling, transport and storage are carried out in accordance with the Technical Data Sheets and Safety Data Sheets issued by the supplier and kept in original at the company’s registered office and on the website www.cameleontextil.ro in the section specific to the products concerned.

11.4. The quality of the products sold is guaranteed for the period stated on the packaging, provided that the storage and transport instructions are observed.

11.5. For any complaint or notice, please contact us at the e-mail address: OFFICE@CAMELEONTEXTIL.COM

12. Intellectual property rights

12.1. All copyrights in the products on the website belong to CAMELEON TEXTIL SRL, known under the trade name CAMELEON TEXTIL .

12.2. The Customer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display or include any content in any context other than the one originally intended by CAMELEON TEXTIL SRL, to include any content outside the package, to remove the marks signifying the copyright of CAMELEON TEXTIL SRL in the package, or to participate in the transfer, sale or distribution of materials produced by reproducing, modifying or displaying the package, except with the express written consent of CAMELEON TEXTIL SRL, which reserves the right to recover any kind of damage caused (direct, indirect, present and future) by any means provided by law.

12.3. The Customer understands that there may be situations in which CAMELEON TEXTIL SRL does not hold ownership rights or certain intellectual, industrial or commercial property rights in certain files, photos, materials, etc. published on the website, having only a right to use them, and that, regardless of the situation, the Customer is not permitted to sell, redistribute or reproduce these materials, or to decompile them or modify their structure, without the prior consent of CAMELEON TEXTIL SRL .

13. Liability of the seller, limitations and exclusions

13.1. The Seller is not liable if the Customer provides incorrect or incomplete information or data, the Customer being solely responsible for the accuracy of such information; in this respect, the Customer declares that they agree and understand that a large part of the functions of our website are automated and that the final result depends exclusively on the information that the Customer provides to the Seller or enters into the system.

13.2. The maximum liability of CAMELEON TEXTIL SRL, as well as of its directors, administrators, employees, subcontractors and affiliates, towards Customers for damages of any kind shall be limited to the maximum amount actually paid by the Customer to CAMELEON TEXTIL SRL .

13.3. The Seller assumes no liability for:

  • a) loss of data or content, lost profits, business interruption or any indirect, incidental, special, consequential, exemplary or punitive damages arising out of or related to the materials or services provided by CAMELEON TEXTIL SRL, even if the Customer has been advised of the possibility of such damages, and without prejudice to the essential purpose of any limited remedy;
  • b) the Customer’s decisions made as a result of messages promoted by a partner or affiliate, or the decisions that the Customer makes as a result of information found on the website, regardless of whether or not it was written by recognized experts in their field;
  • c) any changes it makes to the provision of the services, including a total or partial interruption of the provision of the services (or of certain functions of the services);
  • d) the Customer’s failure to provide, or incomplete provision of, information that can be verified;
  • e) the Customer’s inability to keep their login data (username, password or other credentials) secure and confidential.
  • f) damage to any device or digital content belonging to the Customer caused by the lack of proper implementation of the necessary security measures, through accessing the materials and information that the Seller delivers in the form of digital content or of any other type.
  • g) any other additional costs will apply to the Customer, including mobile phone costs (such as mobile internet costs) or internet costs at the location from which they access the website, or other related costs.

14. Acceptance of the terms and liability of the user or customer

The User or Customer declares that they understand and agree that it is prohibited to use the website www.cameleontextil.ro in the following ways or for the following purposes:

  • a) in breach of the Terms and Conditions of this document;
  • b) in breach, in any way, of the applicable legal provisions, or in ways that may lead to a breach, in any way, of the applicable legal provisions;
  • c) to disseminate false or incorrect information or to spread disinformation, incitement to hatred or the like;
  • d) in any way that involves acting in the name and on behalf of another person, in particular by using false names, false e-mail addresses, false telephone numbers, etc.
  • e) to defame other persons, or to make insults, accusations or offensive statements about any other person;
  • f) to promote or conceal illegal or immoral activities;
  • g) to reproduce, in any way, the interface of the website in order to mislead our users, customers or potential customers;
  • h) to obtain unauthorized access to the data that our visitors or customers have voluntarily provided to us;
  • i) to introduce malicious programs or lines of code into the system;
  • j) to request illegal information, products or services, or to request information intended to cover up an illegal activity;
  • l) to obtain access to various sections or subsections of the website or to the products or services offered by us using illegal procedures;
  • m) to obtain products or services for the purpose of resale (with the exception of the Personal Data Processing Policies generated through the TOOL).

15. Notices and complaints

15.1. Users and/or Customers of the website www.cameleontextil.ro may generally contact us at the e-mail address or via the form in the “Contact” section with any questions, problems, notices or complaints regarding the Products or Services, including in order to identify and correct any errors that occur when entering data.

15.2. Notices received in this way will be resolved by us within a maximum of 30 (thirty) calendar days from their receipt.

16. Personal data/Privacy Policy

By using the Platform, the Customer understands and agrees to transmit personal data to the Seller, such data to be processed in accordance with and for the purposes set out in the Privacy Policy, which supplements these Terms and Conditions.

17. Force majeure

17.1. Neither the Seller nor the Customer shall be liable for the failure to perform on time and/or the improper performance, in whole or in part, of any obligation incumbent upon them under this contract, if such failure to perform or improper performance was caused by force majeure, as defined by law[3].

17.2. The party invoking force majeure is obliged to notify the other party of the occurrence of the event within 15 (fifteen) calendar days and to take all possible measures to limit its consequences.

17.3. If the event does not cease within 15 (fifteen) calendar days of its occurrence, the parties have the right to notify each other of the termination of this contract by operation of law, without either of them claiming damages.

18. Notifications

18.1. The User agrees that all communications made under this document shall take place by electronic mail to the address provided by the User on the website, agreeing that such communication is valid upon mere proof by the Seller/Service Provider that the communication was sent. The Service Provider has the right to use other methods of transmission as well (by post, courier or through bailiffs) for its communications to the User.

18.2. The parties agree that all communications in connection with this Contract will be made to the following addresses:

  • For the User – to the e-mail address provided in through the Platform;
  • For the Seller– to the following electronic address: OFFICE@CAMELEONTEXTIL.COM

19. Governing law and dispute resolution

19.1. This document constitutes a legal contract concluded at a distance, accepted simply by ticking it, and is governed by Romanian law.

19.2. If disputes cannot be resolved amicably, the parties will refer them to the competent courts in accordance with the law.

20. Specific clauses

20.1. Our obligation is not an obligation of result but an obligation of means, which means that we will do everything we can to deliver the Products or Services, but we cannot guarantee their performance, and the Customer declares that they expressly agree to this.

20.2. The Seller/Service Provider assumes no liability for accessing links found on the website, does not guarantee that the platform is free of bugs or viruses, and is not liable for any temporary, partial or total interruptions of the platform, and this does not entitle the Customer/Consumer to any compensation.

20.4. The language in which the contract is concluded is Romanian.

21. Amendments/supplements/updates to the document

The Seller reserves the right to amend the Terms and Conditions of the website at any time and without prior notice. By accessing the website of the seller (the company), users/customers will find the most recent version of the Terms and Conditions.

ANNEX NO. 1

CONTRACT WITHDRAWAL FORM

To,

____________(insert the name of the seller)_______

____________(insert the address of the seller)________________

E-mail: _____(insert the e-mail address of the seller)_______________

Phone: ____(insert the phone number of the seller)__________

I, the undersigned __________________, residing at _____________, identified by identity card (CI) series ____, no. ____, issued on ______ by _______ and personal numeric code (CNP) ____________, hereby notify you of my/our intention to withdraw from the contract for the online sale of the following products : _____________(describe the products/services)_______________________________________________ .

The products/services were ordered on __________ and received on ______________ .

Invoice No.:________________________________________________

_________insert the name of the consumer(s)_______

________insert the address of the consumer(s)________

* The signature of the consumer(s) is required only if this notification is sent on paper.

Date __________________

[1] Please adapt this section to the reality of your business. If you do not refund the full amount, for clear and well-founded reasons (for example, the shipping of the initial delivery was not free and on return you refund only the cost of the product, not the shipping), please state this. These are business decisions, but it is very important that they are written as clearly as possible in the return policy (i.e. “if the Customer/Consumer withdraws”).

[2] This article depends on your decision whether or not to also refund the shipping costs. From a legal point of view, it is not wrong either to refund or not to refund them. However, it is wrong not to clarify this aspect in the Terms and Conditions of use of the website.

[3] Art. 1351 para. (2) Civil Code: “Force majeure is any external, unforeseeable, absolutely insurmountable and unavoidable event”.